This mode is not recommended for anyone that has done less than 50 escape rooms: You can add this mode to your booking at no additional cost, and it will make your escape room experience more challenging. In this mode, there won't be any hints given automatically, but there will be built-in clues for safety. All the features that make the game convenient and enjoyable will still be available. Our game masters will only provide assistance if you explicitly ask for it, and you will have a total of 5 hints to use. This mode is specifically designed for escape room enthusiasts who want to push themselves to the maximum. If you realize that the challenge is too difficult and need more clues, you can ask for them, but you won't be eligible for the leaderboard. To be Eligible for the leaderboard you have to activate this mode and it has to be everyone in the groups first time playing the experience.

Rescheduling Policy: We recognize that schedules can shift, and we strive to accommodate your needs. Please note our policy regarding rescheduling: 48-Hour Flexibility: You can reschedule your booking without any additional cost up to 48 hours prior to your scheduled event. This ensures that you have the freedom to adjust your plans as needed, without any extra charges. Final Countdown: If you're within the 48-hour window of your event, your booking is considered final. Preparations will already be underway to provide you and other adventurers with an immersive experience. Exceptional Cases: We understand that sometimes extraordinary circumstances happen. In such rare cases, after the 48-hour window, we may be able to accommodate a rescheduling request. Please note that a fee of $10 per ticket will be applicable in these instances. Contact Us: Should you need to reschedule, we're here to help. Please call us at (253) 313-0107, and we'll assist you in adjusting your booking to a more suitable time. Your understanding and adherence to our rescheduling policy are greatly valued. We are committed to making your experience smooth and enjoyable, from the moment you book till you complete your adventure! Please note, this policy is applicable to all bookings made henceforth.

Cancellation Policy: Thank you for choosing to experience More Than An Escape Room® at Escape Hour. We appreciate your trust and would like to ensure you have a clear understanding of our policy regarding cancellations: Commitment Is Key: Every booking is more than a transaction; it's your key to an exclusive and private experience, a spot we reserve just for you. Once your booking has been confirmed and payment completed, we honor this commitment, and all sales become final. Embrace the Experience: Life is full of unexpected twists and turns. Yet, part of any thrilling journey is the commitment to dive into the unknown. To preserve the integrity and excitement of the adventure, we do not offer cancellations for any reason. Refunds: Given the special nature of our experiences and the preparations involved, we do not provide refunds. We deeply appreciate your understanding and compliance with our policies. An unforgettable Experience awaits, so please make sure you're ready for the commitment of your reservation. Let the countdown begin. We're eagerly looking forward to providing you with More Than An Escape Room®! This policy applies to all bookings made henceforth.

At Escape Hour, we understand that plans can change and more friends might want to join in on the fun. Here's our policy regarding additional tickets: As the lead participant, you have the flexibility to add more tickets to your reservation up to one hour before your scheduled experience, given there's availability within the room's maximum capacity. To do this, please call us directly and we'll assist you in the process. Payment for additional tickets will be handled over the phone at the time of the request. Please note, this privilege is exclusive to the person who initially made the booking. We're excited to accommodate your expanded team and offer a shared unforgettable experience. Remember, the more minds, the merrier the escape!

Late Arrival & No Show Policy: Your punctuality is vital for the smooth operation of our experiences and to ensure you receive the full immersive adventure we've planned. Here's our policy for late arrivals and no-shows: Early Arrival: Please arriving 10 minutes prior to your scheduled start time. This allows ample time for check-in, watching our rules video, and signing waivers. This ensures you're all set for the adventure ahead without losing out on any of your playtime. Timing is Essential: Please refrain from arriving more than 15 minutes before your start time to ensure a smooth flow of adventures for all our guests. Late Arrivals: If you arrive 10 or more minutes after your scheduled start time, we're sorry, but you won't be permitted to begin your game. This helps us avoid disrupting the experience for other participants and maintain our schedule. No-Shows: If you do not show up for your scheduled event, you will be considered a no-show. No Refunds: In the interest of fairness to all participants and maintaining our high-quality experiences, we do not offer compensation for missed game time due to late arrivals or no-shows. No refunds will be issued under these circumstances. We appreciate your understanding and adherence to our policy. Punctuality is key to ensuring an enjoyable experience for all participants. So, set those reminders and see you on time! This policy applies to all bookings made henceforth.

Yes, visit this page for more info.

No, payment must be completed online or over the phone before the booking.

No, one person must pay for all tickets. Bookings are done on a reservation basis on the website.

Yes, the primary customer who booked will receive an email to fill out a waiver and register the team. Invite others to complete their portion by email or sharing a link. If you did not receive an email or are having trouble, you can fill out the waiver when you arrive using a QR code.

We offer a military discount of 10% off the total ticket amount, as well as discounts for Escape Hour Passport Holders. Bring your military ID or passport and we will refund the appropriate amount when you come in for your booking. Military and passport discounts do not stack.

Click "Book Now" on the website and follow instructions. Call for help if needed.

12 years old. Younger participants must have their guardian call first to see if exceptions can be made.

There is a 5% booking fee to cover online operations. No tax.

No, all bookings are private and you will only play with your group.